Returns

We offer a 14 day returns policy subject to the following conditions:

  1. Items are unused and remain within the original packaging and are returned to us safely
  2. We are made aware of the return within 14 days of receipt
  3. Proof of order/Original Packing slip is attached
  4. All accessories are returned
  5. The customer is responsible for all shipping and packaging costs, if required, we can arrange this for you however all costs will be deducted from the final refund.
Exceptions
  1. Due to the nature of bespoke/custom prints, we are unable to offer returns on these products.

Return Address:

Art on Glass, 1312 High Road, London, N20 9HJ


Refunds

Refunds will only be given for the following reasons:

 

  1. There are issues with quality such as printing issues or scratches/chips in the glass
  2. The wrong item has been delivered or that the item has been delivered to the wrong address
  3. All orders cancelled within 48 hours of placing will be refunded immediately
  4. Anything after 48 hours will be subject to work in progress fees.
  5. Refunds can take up to 10 working days, if this time has lapsed and you are still awaiting a refund then please contact us immediately.

Notes/Disclosures

  1. We cannot take responsibility for customer order issues such as incorrect sizing or selection of print.
  2. Once you receive your ordered item, please inspect for any damage of defect on the boxing. If any defects are visible, we kindly ask you to take pictures of the packaging, inform the courier and contact us immediately.
  3. We urgently request NOT to inform any damages with the item AFTER having installed it on the wall. In this case, we will not be able to correspond to your refund inquiry since the product is no longer in its original condition and cannot be resold.
  4. If the package is lost in transit, a replacement will be sent (Note: This will be subject to current lead times.

Exchanges

  1. All exchanges will be for the same product (design and size)